TROUBLESHOOTING FOR DIAL-UP AND HIGH-SPEED DSL INTERNET SERVICES
If you feel uncomfortable doing any of the steps below, please call our
Tech Support 24/7 at 1.866.380.TECH (8324).
DIAL-UP - IF YOU CANNOT CONNECT:
Make sure the phone line is connected to the jack in the wall and is
secure in the back of your computer.
Can you hear dial tone when the computer is dialing? If no, check the
jack for dial tone. Do this by plugging a regular phone into the jack
and listening for dial tone. If there is no dial tone, call GTel’s Tech
Support.
Have you changed your password? If yes, call our Tech Support. We
have to make sure that it has been reset on the server.
DSL - IF YOU GET A DIALOG BOX THAT SAYS “UNABLE TO FIND SERVER” OR
“PAGE CANNOT BE DISPLAYED”:
Check to be sure that all cables are connected (phone, cat 5 and
power).
Check modem light status:
If there are no lights on your modem, make sure the power switch on the back of the
modem is turned on. Also make sure that the modem is plugged into the electrical
outlet.
If the DSL or ADSL light is flashing, call GTel’s Tech support. This may happen if you
have recently moved the modem.
If all lights are solid, shut the modem down, and router (if applicable), and then PC.
Reboot (turn on) modem, router (if applicable) and PC in that order.
If you have done all of the above and still can not connect, call GTel
Tech Support at 1.866.380.TECH (8324).